• 21: Billing •
21: Billing
[21.1] All payments are collected by PortKey Media — Our Business Identity.
[21.2] All payment processing is administered through PayPal®. PayPal® shall deliver transaction receipts/notifications to You via email.
[21.3] PayPal® does not disclose confidential bank card or banking information with Us.
[21.4] If You cancel or back out of a payment with PayPal®, no payment will be processed.
[21.5] ‘One-Time Purchase’ refers to a single, one-time payment for a Service or Service Product.
[21.6] ‘Subscription Service Fee’ refers to a payment (charge) that will recur on the specified subscription payment cycle.
[21.7] ‘Handling Fee’ refers to the bank card ‘Transaction Fee’ We collect from You.
[21.8] One-Time Purchase Service Fees are subject to change without notice.
[21.9] Direct Recipients of Our Subscription-based Service Product(s) shall be notified no less than 14 days prior to any change in Fees.
[21.10] At times, We may activate a Promotional Discount for a Service Product. Promotional discounts are presented for a limited time only, which time may be unspecified and which may be withdrawn (and presented again) at any time, at Our discretion.
[21.11] At times, We may present a personalized Service Fee Discount to an individual Direct Recipient which may not be available collectively or publicly to other Direct Recipients. This presentation is delivered to fulfil Our efforts in rectifying an error or mistake in which We may claim responsibility. This may be presented at Our sole discretion and on a case-by-case basis. This is not required by Us to fulfill or to satisfy. This can be withdrawn at any time.
[21.12] If a Promotional Discount for a Subscription Service Fee is presented, the Direct Recipient may enjoy this discount for the duration of an uninterrupted Subscription Service Cycle, or until notified by Us of a change in the Subscription Service Fee, as offered to the public as an update on Our Website’s associated payment page.
[21.13] Monetary values for all One-Time Purchases and Subscription Service Fees are presented in United States Dollars (USD). Transactions in currencies other than USD shall be converted to USD, by PayPal®, at current exchange rates at the time of the transaction.
[21.14] Transactions in currencies other than USD may be subject to an additional 2% fee. This International Transaction Fee is imposed upon Us and may be collected from You.
[21.15] All One-Time Payments, for all Service Fee types, are nonrefundable.
[21.16] Subscriptions We offer are established as a 4-Week Subscription Payment Cycle and may be cancelled at any time by You via PayPal®.
[21.17] A (free) PayPal® account is needed to maintain a subscription-based Service Product.
[21.18] Any Subscription Service Fee payment that has been processed is nonrefundable.
[21.19] It is Your responsibility to cancel a Subscription before the next scheduled Subscription Service Fee payment is processed by PayPal®.
[21.20] The Subscription Payment Fee is collected every 28 days via PayPal®.
[21.21] If applicable, You will be notified of a failed Subscription Service Fee payment transaction. PayPal® may reattempt processing the payment, following a notification to You; however, an unpaid Subscription Service Fee, as applicable to its Due Date, may result in the cancellation of the Subscription Service.
[21.22] A restored Subscription Service may resume from the point of interruption if restored within three (3) months. After three (3) months — due to Our Record retention period — activation of a Subscription Service will restart as new.
[21.23] In the event of Service closure (termination), all Subscription Services and set payment schedules shall be terminated at the date of closure. In this exception, if possible, We shall provide a full refund to paid Subscription Services that are at a fulfillment rate of 50% or less; which is one (1) or two (2) fulfilled weeks of the four (4) weeks of Service, in accordance with Our 4-Week Subscription Service Cycle. See 11: Service Duration, for more Policy information on this matter.
[21.24] We do not deliver payment refund(s) for personalized Service(s) where a User may present any claim(s) of dissatisfaction in the outcome of Our personalized Service(s) and Service Product(s) to include, but shall not be limited to: (1) the Compatibility Test, (2) Compatibility Test Report (results), (3) Faerie Clans Post publication(s), (4) Certificate(s), ID Card(s), or other creative works as delivered through Our personalized Service(s) and Service Product(s).
[21.25] Payment(s) for personalized Service Product(s) are nonrefundable on the basis that Service Products are personalized to the Direct Recipient and cannot be ‘returned’ or ‘resold’.
[21.26] We do not accept cash, checks, or money orders as forms of payment.
[21.27] PayPal® receipts, and Your bank card statements, shall reference Your payment(s) to PortKey Media as: ‘PORTKEYPMNT’ and/or ‘PORTKEYMEDIA’.