Terms of Use Agreement

[I] Currently, these Terms and Our Services are provided in English, only. Please utilize a trusted and proven translation service to completely and accurately understand the verbiage of these Terms and Our Services in Your preferred language, if necessary.

[II] This Agreement — its Terms, conditions, expectations, protocols, and procedures — is compartmentalized into 22 Terms, or Policies, in outline form. Each Term is a Policy.

[III] PortKey Media™ is Our Business Identity. Faerie Clans™ is one of its Service Platforms.

[IV] Herein this Agreement, and in other publications by Us, the following terminologies apply:

[IV.a] ‘Our’, ‘Us’, and ‘We’ applies to Faerie Clans™ and PortKey Media™, including Our owners, operators, agents, and associates.

[IV.b] ‘You’ and ‘Your’ refers to You, and matters regarding You specifically, as a User.

[IV.c] The terms ‘User’ and ‘Users’ refer to You, all visitors, and paying clients or customers of Our Website and Services.

[IV.d] ‘Service’ and ‘Services’, including ‘Service Product’ and ‘Service Products’, refer to the Services We provide to Our Users.

[IV.e] ‘Direct Recipient’ refers to a User who has received, or who may receive, any Service(s) and Service Product(s) from Us as the individual legitimate receiver.

 [IV.f] ‘Term’ refers to a single Policy — its topical heading and subject matter.

[IV.g] ‘Policy’ refers to a single Term and to the collective of all Terms within this Agreement.

[IV.h] ‘Content’ refers to all creative works and published Content that is created and owned by Us throughout Our Website, Social Media Site(s), Services, Service Products and publications.

[IV.i] ‘PDF’ is the abbreviation of ‘Portable Document Format’, developed by Adobe®. It is the universal file format We use with Our documents.

[IV.j] ‘Website’ refers to Our operational web domain — Our Website: faerieclans.com

[V] ‘Faerie Clans™’ and ‘PortKey Media™’ are Trademarks (™) of PortKey Media™ which, at times, shall be presented throughout Our Website, Social Media Site(s), official documents and publications without the ‘™’ symbol affixed.

[VI] Our third-party service partners are presented with the Registered symbol ‘®’ affixed.

[VII] The names of persons, places, terms and concepts depicted in Our mythical creative works are fictional and do not represent actual individuals, locations or entities. Any resemblance, direct or indirect, to real people, places, or entities is purely coincidental.

1: Use Agreement

[1.1] This Agreement is applicable to all Users domestic (United States) and worldwide.

[1.2] This Agreement serves as a mutual contract between Us and You.

[1.3] To be compliant with Our Terms of Use Agreement, and to be fair and just in handling any case with Our Users, We shall always uphold and adhere to the conditions of Our Terms.

[1.4] Users must always uphold and adhere to Our Terms and expect that any resolutions(s), determination(s), and/or settlement(s) We may participate in shall be reached fairly and justly in accordance with these Terms.

[1.5] To use Our Services, You must accept and uphold all Terms as outlined within Our Terms of Use Agreement and Privacy Policy.

[1.6] To highlight Our requirement of accepting Our Terms of Use, a notice and hyperlink to these Terms are posted on the Home Page of Our Website.

[1.7] Accessing and utilizing Our Website, its pages and functions, Our Services and Service Products, acknowledges Your acceptance of Our Terms of Use Agreement and Privacy Policy and thereby acknowledges that You shall uphold these Terms.

[1.8] As a User, it is Your responsibility to know of posted updates and to comply with the current published version, as posted and made accessible at Our Website.

[1.9] We reserve the right to modify Our Terms of Use Agreement and Privacy Policy at any time, at Our sole discretion.

[1.10] All modifications and changes to Our Terms of Use are subject to full efficacy at 12:00 AM on the date in which the update is posted and made accessible on Our Website.

[1.11] As changes to Our Terms may affect You and Your prior acknowledgements; it is imperative that You are familiar with the current version of Our Terms.

[1.12] We reserve the right to decline Service(s) to any User who, if after having obtained sufficient evidence, is known to have committed any violation(s) against this Agreement.

[1.13] We may fully pursue legal action in any case(s) of infraction(s) against this Agreement.

[1.14] Do not use Our Services if You do not accept Our Terms of Use and Privacy Policy.

2: Service Hours

[2.1] Most of Our personalized Services, including ‘Contact Us’ and Service Product fulfillment, are personally fulfilled-to-order under the direct operation of Our owners, operators, agents, and/or associates during Our Service Hours. Therefore, Service responses and Service Product deliveries may be ‘paused’ to such time(s) identified as Our ‘Service Hours’, or ‘Business Hours’.

[2.2] In the event of higher-than-usual User activity, We shall do Our best to extend Our Service Hours to respond to messages received via ‘Contact Us’ and flagged as ‘Urgent’, when possible.

[2.3] We shall fulfill Service Product orders as promptly as possible during Our Service Hours.

[2.4] Service Hours are performed in the Pacific Time Zone (PT) of the United States as follows:
Monday: 8 AM — 6 PM
Tuesday: 8 AM — 6 PM

Wednesday: 8 AM — 6 PM
Thursday: 8 AM — 6 PM
Friday: 8 AM — 6 PM
Saturday: 8 AM — 6 PM
Sunday: No Service

[2.5] Time differences, relative to Our Service Hours, will affect personalized Service fulfillment times for Users located outside of the Pacific Time Zone (in the United States).

[2.6] We may pause all Services on the following U.S. National Holidays/Commemorations:
(1) Thanksgiving Day; Third Thursday in November

(2) Day after Thanksgiving Day; Third Friday in November

(3) Christmas Eve; December 24 (Service Hours Adjustment 8 AM — 3 PM)
(4) Christmas Day; December 25

(5) Day after Christmas Day; December 26

[2.7] In the event of any planned interruption(s) to Our Services, notifications shall be posted on the Home Page of Our Website.

[2.8] Planned interruptions may require day(s) with shortened Service Hours.

[2.9] Planned interruptions may include system updates which may include day(s) of downtime.

[2.10] When possible, system updates shall be planned outside of Our Service Hours; however, there may be occasions in which Our Website is temporarily ‘closed’ if imperative to maintenance.

See 9: Site Functionality, and 10: Errors and Technical Issues

3: Privacy Policy

[3.1] Your first/preferred name, email address(es), and birth date are the primary articles of personal information We collect and hold confidential.

[3.2] Other personal information We collect may be related to Your Compatibility Test responses which identify Your particular attributes, characteristics, and preferences, etc.

[3.3] PayPal® does not disclose confidential bank card or banking information with Us.

[3.4] PayPal® safely and securely processes and protects all payment transactions. Please visit their website for more information about their own privacy policy.

[3.5] Faerie Clans and its Business Identity, PortKey Media, shall keep all data-capture and personal information We receive private and confidential.

[3.6] We do not publicize, share, trade, or sell any personal information We collect from Users.

[3.7] Comments and testimonials that You may share with Us for public display, including on Our Website and Our Social Media Site(s), are excluded from this Privacy Policy as You demonstrate Your free will and intent to share such expressions in a public forum, and by Your own consent.

[3.8] We retain data for as long as required to provide Our Services to You, to comply with Our legal obligations, to resolve disputes, pursue resolutions, and to enforce Our legal rights, policies, terms, and agreements.

[3.9] Each Faerie Clans Compatibility Test Report is retained for a maximum of three (3) months, after which the document shall be purged from Our Records.

[3.10] Each Faerie Clans Post is retained for a maximum of three (3) months, after which the document shall be purged from Our Records.

[3.11] While We strive to protect all data in Our care, We cannot guarantee absolute protection.

[3.12] If a data breach occurs, under any circumstance(s), You agree to not hold Us liable and forfeit any legal action(s) against Us, in any case.

[3.13] By using Our Services, You absolve Us, Faerie Clans and PortKey Media, including its owners, operators, agents, and associates, of any unauthorized breach of data, in any case.

4: Use of Cookies

[4.1] Cookies are small data files that are placed on Your computer or mobile device when You visit a website.

[4.2] Cookies are used to make websites work, and to work more efficiently for both the website owner and website visitor.

[4.3] Websites use cookies to function properly and to interface with visitors.

[4.4] Our cookies are used to enhance Your browsing experience, to analyze visitor traffic on Our Website, and to help identify opportunities for improvements in Our Services and in functionality.

[4.5] We do not share, trade, or sell any personal data or information We may obtain through Our cookies.

See 3: Privacy Policy

5: Communications

[5.1] Communications between Us and You shall be conducted through Our Contact Us form and, as deemed appropriate by Us, if imperative, via email as provided to Us in the Contact Us form.

[5.2] At times, We shall interact with Our followers and visitors on Our Social Media Site(s).

[5.3] We shall deliver all Service Products, including pertinent communications associated with Your Service Product(s), via Your Email on Record.

[5.4] ‘Email on Record’ refers to the contact email address You provide (in a form) when establishing a contact source for Our Service Product(s).

[5.5] Our Services do not utilize phone communications.

[5.6] All official and authorized emails from Us shall identify Us as: faerieclans.com

[5.7] In reserved situations We may use our alternate email address: faerieclans@gmail.com

[5.8] Please check your 'Junk' or 'Spam' folders for email correspondence from us as some email deliveries from faerieclans.com may be routed to these locations by your email service provider

See 17: Email on Record, and 22: Contact Us

6: Copyrights, Trademarks, and Intellectual Properties

[6.1] The Content of Our Website and Social Media Site(s) is subject to Copyright, Trademark, and Intellectual Property laws and protections — fully upheld as permissible by law in all locations, jurisdictions, and dominions — without limitations or restrictions as permissible.

[6.2] You agree to fully support and uphold Our Copyright, Trademark, and Intellectual Property protections as prescribed herein.

[6.3] Content, including all forms of Our creative works as conveyed and presented in writing, illustration, expression (etc.) on Our Website, Social Media Site(s), and publications, including but not limited to Our Faerie Clans Compatibility Test, the Compatibility Test Report, Faerie Clans Post publications, Maps and Charts (etc.) are prohibited from being copied, altered, modified, reproduced, or plagiarized — in whole or in part — and may not be stored electronically, printed, shared or distributed, except where allowances are explicitly specified in the ‘Permissions and Prohibitions’ Policy of this Agreement.

[6.4] While We cautiously support the use of select Artificial Intelligence (AI) applications, Our Content and Our Services are not derived from the direct or applied use of AI, in any form.

[6.5] Users and Direct Recipients experience true, human creative works in Our Services.

[6.6] We may fully pursue legal action in any case(s) of infraction(s) against Our Copyright, Trademark, and Intellectual Property protections.

See 7: Permissions and Prohibitions, for more Policy information on this matter.

7: Permissions and Prohibitions

[7.1] ‘Permissions’ are allowances that We have set forth for Users and Direct Recipients, having established boundaries and limitations, as prescribed herein.

[7.2] ‘Prohibitions’ are absolute barriers and restrictions that We have set forth for Users and Direct Recipients to protect Permissions, as prescribed herein.

[7.3] These Policy Guidelines are established to protect Our creative works, investments, interests, and legal rights in Our Copyright, Trademark, and Intellectual Property protections.

[7.4] All Our creative works and publications, in any form, are Copyrighted by Us.

[7.5] All Our creative works and publications, in any form, are protected by virtue of Intellectual Property protections on Our behalf.

[7.6] It is strictly prohibited to convert any Content or publication from one format or file type to another format or file type or to alter, modify, or transform any Content in any manner.

[7.7] Every ‘Faerie Clans Compatibility Test Report’ is owned and Copyrighted by Us — on the basis that the Content of each Test Report is Our creative works publication in the form of (1) a digital file (PDF) and, potentially, (2) printed matter.

[7.8] Every ‘Faerie Clans Certificate of Kinship is owned and Copyrighted by Us — on the basis that the Content of each Certificate is Our creative works publication in the form of (1) a digital file (PDF) and, potentially, (2) printed matter.

[7.9] Every ‘Faerie Clans Post’ is owned and Copyrighted by Us — on the basis that the Content of each Post is Our creative works publication in the form of (1) a digital file (PDF) and, potentially, (2) printed matter.

[7.10] By participating in the Compatibility Test, and by receiving the outcome of the Compatibility Test and its corresponding Test Report, You acknowledge that this material is for personal use by You, the Direct Recipient, as established by Your personal identity: Your first/preferred name, Email on Record, and birth date.

[7.11] You, as the Direct Recipient of Your Test Report, are permitted to (1) save the digital file (PDF) of Your Test Report to a personal device, and (2) print the Test Report, in hard copy form, for personal use. It is strictly prohibited to share and/or distribute the digital file (PDF) in any manner and to any other person(s) or entity/entities. It is strictly prohibited to distribute any hard copy print(s) of the Test Report to any other person(s) or entity/entities.

[7.12] You, as the Direct Recipient of Your Certificate of Kinship, are permitted to (1) save the digital file (PDF) of Your Certificate to a personal device, and (2) print the Certificate, in hard copy form, for personal use. It is strictly prohibited to share and/or distribute the digital file (PDF) in any manner and to any other person(s) or entity/entities. It is strictly prohibited to distribute any hard copy print(s) of the Certificate to any other person(s) or entity/entities.

[7.13] By subscribing to and receiving Faerie Clans Posts, You acknowledge that this material is for personal use by You, the Direct Recipient, as established by Your personal identity: Your first/preferred name, Email on Record, and birth date.

[7.14] You, as the Direct Recipient of Your Faerie Clans Post, are permitted to (1) save the digital file (PDF) of Your Post to a personal device, and (2) print the Post, in hard copy form, for personal use. It is strictly prohibited to share and/or distribute the digital file (PDF) in any manner and to any other person(s) or entity/entities. It is strictly prohibited to distribute any hard copy print(s) of the Post to any other person(s) or entity/entities.

[7.15] You, as the Direct Recipient of Maps and Charts (etc.), are permitted to (1) save the digital file (PDF) of Maps and Charts to a personal device, and (2) print Maps and Charts, in hard copy form, for personal use. It is strictly prohibited to share and/or distribute the digital file (PDF) in any manner and to any other person(s) or entity/entities. It is strictly prohibited to distribute any hard copy print(s) of Maps and Charts to any other person(s) or entity/entities.

[7.16] Permissions and Prohibitions may be modified or updated at any time.

[7.17] We may fully pursue legal action in any case(s) of infraction(s) against Our Permissions and Prohibitions Policy.

See 6: Copyrights, Trademarks, and Intellectual Properties

8: Participation

[8.1] Your participation in utilizing and receiving Our Services, in any form or degree, indicates that You have accepted Our Terms of Use Agreement, which includes Our Privacy Policy.

[8.2] You must be 18 years or older to participate in all Our Services on Your own.

[8.3] We require that persons 17 years and younger obtain permission and support from a lawful, adult guardian to receive Our Service Product(s).

[8.4] You must provide Your true and accurate birth date in all online forms and/or requests from Us requiring Your birth date, even if You are under the age of 18.

[8.5] When Our Service Product(s) are ordered and full participation is made evident, We shall conclude and accept that the User under the age of 18 has complied with these Terms and has obtained permission and support from a lawful, adult guardian.

[8.6] For participants 17 years and younger who have obtained a lawful, adult guardian’s permission and support to receive Our Service Product(s), please use a personal contact email address whereby the Direct Recipient may receive Our Service Product(s), if permissible by the guardian. This personal contact email address is submitted to Us within a Service Product form and shall be established as the ‘Email on Record’.

[8.7] We may decline Service(s) to any known violator(s) of these Terms.

[8.8] We are not liable for the actions or consequences of any User under the age of 17 who violate these Terms and participate in Our Services without the permission and support of a lawful, adult guardian.

9: Site Functionality

[9.1] We recommend that Users access Our Website via a secured, high-speed Internet service.

[9.2] We recommend utilizing a Virtual Private Network (VPN) connection.

[9.3] We recommend using the Google® Chrome browser for the best performance experience when using Our Website.

[9.4] We recommend utilizing Our Website Services in the ‘Desktop Version’ of Our Website for the best experience.

[9.5] Unplanned interruptions may occur in situations beyond Our control as We rely on several service partners for the functionality and operational capacities of Our Website; this primarily includes Our web domain and server provider, GoDaddy®; and PayPal®, Our secure, online payment transaction service provider.

[9.6] Service interruptions may be experienced if a User’s accessibility to the Internet is not ideal, including such situations where mobile network services or Wi-Fi accessibility is not optimal.

[9.7] We shall not be held liable for the loss of Website accessibility, functionality, or operations due to site service interruption(s) or disconnection(s) for reasons that are beyond Our control.

[9.8] We are not liable for the loss of data or data input while using Service(s) at Our Website due to site service interruption(s) or disconnection(s) for reasons that are beyond Our control.

[9.9] In the event of a site service interruption that has caused the loss of data or data input while taking the Compatibility Test, immediately revisit the hyperlink upon restoration of functionality. In such a case You will need to retake the Compatibility Test from the start. Once submitted, and after having been routed to the confirmation page, the Compatibility Test is successfully captured.

[9.10] In the event of planned interruption(s) to Our Services, notifications shall be posted on the Home Page of Our Website.

[9.11] Planned interruptions primarily involve system updates. When possible, system updates are planned outside of Our Service Hours; however, if imperative, there may be instances in which Our Website is temporarily ‘closed’ without notice.

[9.12] We may pause all Services on the following U.S. National Holidays/Commemorations:
(1) Thanksgiving Day; Third Thursday in November
(2) Day after Thanksgiving Day; Third Friday in November
(3) Christmas Eve; December 24 (Service Hours Adjustment 8 AM — 3 PM)
(4) Christmas Day; December 25
(5) Day after Christmas Day; December 26

10: Errors & Technical Issues

[10.1] Errors and technical issues within any of Our Services may arise, from time-to-time.

[10.2] We do everything within Our power to prevent unintentional situations involving errors and technical issues, which may be minimal or significant, undisruptive or disruptive to Our Services.

[10.3] We ask that any error(s) or technical issue(s) be reported to Us through Our Contact Us form as soon as identified, with the Subject ‘Reporting Error(s)’ or ‘Reporting Technical Issue(s)’ and by flagging the message as ‘Urgent’.

[10.4] We are committed to doing everything within Our power to correct, amend, and rectify any error(s) and technical issue(s) as promptly as possible from the time We are made aware/notified.

See 9: Site Functionality, 12: Disclaimer of Guarantees, and 13: Limits to Our Liabilities and Obligations for more Policy information on this matter.

11: Service Duration

[11.1] We do not guarantee any duration, or set length of time, in the provisions of Our Services.

[11.2] All Services, including accessibility and the use of Our Website and/or Social Media Site(s), are subject to change — or end — at any time by Us without notice.

[11.3] In the event of Service closure (termination), all Subscription Services and set payment schedules shall be terminated at the date of closure. In this exception, if possible, We shall provide a full refund to paid Subscription Services that are at a fulfillment rate of 50% or less; which is one (1) or two (2) fulfilled weeks of the four (4) weeks of Service, in accordance with Our 4-Week Subscription Service Plan. See 21: Billing, for more Policy information on this matter.

[11.4] In the event of a planned closure of Our Services, We shall provide notice on Our Website.

[11.5] The reason(s) for a planned closure or Service termination may or may not be provided.

12: Disclaimer of Guarantees

[12.1] To the fullest extent permissible by law, We make no guarantees of any kind that Our Services will be error-free or uninterrupted.

[12.2] We are committed to providing the most optimal Service(s) possible to all Users.

[12.3] While it is Our genuine desire to deliver satisfaction and amusement through Our Services to all Users, at all times, We cannot guarantee personal satisfaction to any User.

[12.4] We do not deliver payment refund(s) for personalized Service(s) where a User may present any claim(s) of dissatisfaction in the outcome of Our personalized Service(s) and Service Product(s) to include, but shall not be limited to: (1) the Compatibility Test, (2) Compatibility Test Report (results), (3) Faerie Clans Post publication(s), (4) Certificate(s), ID Card(s), or other creative works as delivered through Our personalized Service(s) and Service Product(s).

13: Limits to Our Liabilities and Obligations

[13.1] In no event, or under any circumstances, will We be liable for any claims to damages — be it consequential (including without limitation, attorney fees), indirect, incidental, special, or punitive; whether in an action, negligence, or any other theory, arising out of or in connection with Our Terms of Use, use of Our Website and Social Media Site(s), Our Services, Our Service Products, or Billing — even if advised of the possibility of such damages.

[13.2] We are not obligated to rectify User error(s) or mistake(s), unless such error(s) are the result of functionality or technical issues found to be brought about by Us. In such cases these shall be deemed as ‘technical issues’ where upon We shall do all within Our power to rectify each situation as promptly as possible, if possible.

[13.3] You agree to not hold Us liable as prescribed within this Policy.

14: Your Agreement to Indemnify Us

[14.1] You agree to indemnify, defend and hold harmless Faerie Clans and PortKey Media and its owners, operators, agents, and associates from any and all third-party claims, liability, damages and/or costs (including without limitation, attorney fees) arising from Your use of Our Services; any fraud, manipulation, or other breach of Our Terms by You; Your violation of any law or rights of a third-party; and any claims brought by any other person claiming an interest in, or that is harmed by, the content of its subject matter.

[14.2] We reserve the right, at Our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by You, in which event You will at Your expense cooperate with Us in asserting any available defenses.

[14.3] You will not settle any action or claims on Us without Our prior written consent.

15: Non-Discrimination Policy

[15.1] We support inclusiveness.

[15.2] Our Services are provided to all Users without discriminations or biases.

[15.3] Our Services are inclusive to all persons regardless of race, ethnicity, nationality, language, faith, religion, political views, sexual identity, or sexual orientation.

[15.4] We must uphold Our Participation Age Requirement of 18 years or older. Persons 17 years and younger must first obtain the permission and support of a lawful, adult guardian to fully participate in Our Services. See 8: Participation, for more Policy information on this matter.

16: Hyperlinks and Buttons on Our Website

[16.1] We use hyperlinks and buttons on Our Website as interface mechanisms to advance You to a specified page on Our Website, or to the web page of third-party partner, such as PayPal®.

[16.2] On Our Website, hyperlinks are indicated with underscored green text, and buttons are presented in rectangular form with rounded corners.

[16.3] Buttons function as hyperlinks as they advance You to a specified page on Our Website, or to the web page of a third-party website as indicated by the button.

[16.4] At the top of the ‘Desktop Version’ of Our Website You will find Our Navigation Bar, or a drop-down icon at the upper-left corner of the ‘Mobile Version’ of Our Website. These primary web pages can be accessed from any page on Our Website by clicking their titles as a hyperlink.

[16.5] Our Privacy Policy is applicable to Your experience only while You are on Our Website. Visiting a third-party website requires that You become familiar with their own terms, conditions, and privacy policy, to which You may be required to accept before using their services.

See 3: Privacy Policy

17: Email on Record

[17.1] ‘Email on Record’ refers to the contact email address You provide (in a form) when establishing a contact source for Our Service Products.

[17.2] It is imperative that Your contact email address is provided accurately; all forms require this confirmation and acknowledgement by You prior to clicking the ‘Submit’ button.

[17.3] Service Product deliveries and pertinent communications associated with Your Service Product(s) are restricted to the Email on Record.

[17.4] We will not deliver Service Products to an email address other than the email address provided in the associated form.

[17.5] For participants 17 years and younger who have obtained a lawful, adult guardian’s permission and support to receive Our Service Product(s), please use a personal contact email address whereby the Direct Recipient may receive Our Service Product(s).

[17.6] A contact email address should be a personal email account (not a work email account, unless the work email account is owned and managed by the Direct Recipient).

[17.7] The Email on Record should be accessible by the Direct Recipient, only, unless the Direct Recipient is under the age of 17 in which case the Email on Record may be a joint account with the Direct Recipient’s lawful guardian(s).

18: Faerie Clans Compatibility Test

[18.1] A dedicated hyperlink to the Faerie Clans Compatibility Test page shall be delivered to Your Email on Record following the successful payment of the associated Service Fee.

[18.2] The Compatibility Test hyperlink shall be delivered with the subject ‘Welcome! Your Compatibility Test Access is Enclosed!’; sent from: no-reply@faerieclans.com

[18.3] You must use Your Compatibility Test hyperlink within 24 hours from the date and time of Your ‘Welcome’ email or a new hyperlink must be assigned.

[18.4] If You are unable to connect to the Compatibility Test page, Contact Us.

[18.5] The Faerie Clans Compatibility Test should be completed in ‘one sitting’ (at one time). The Test takes approximately 10 minutes, or less, to complete.

[18.6] To prevent the purge of all data in the Compatibility Test form, You must not return to the Test page at any time once the ‘Submit’ button has been activated, which advances You to the confirmation page. Reverting to the Compatibility Test page after activating the ‘Submit’ button will purge Your Test data. If You revert to the Test page once submitted, and if You want to receive this Service Product, a new Compatibility Test must be taken — after submitting a new Service Fee payment for the new Test.

[18.7] The Compatibility Test presents about 50 questions that must all be answered to produce the final Compatibility Test Report. The Compatibility Test Report shall be delivered to You as a digital document (PDF) attachment, via email.

[18.8] The Compatibility Test requires that you verify the last 6 characters of the unique ‘Merchant Transaction ID’ you receive in your payment receipt delivered via email by PayPal®. This may include number(s) and alphabetical character(s). Note that this ID is not the same as ‘Your Transaction ID’ . One (1) Compatibility Test may be taken per each Service Fee payment.

[18.9] Compatibility Test Reports shall only be delivered to the email address provided in the Compatibility Test form, which shall be registered in Our records as Your ‘Email on Record’, and shall be used for all correspondence associated with this Service Product. See 17: Email on Record, for more Policy information on this matter.

[18.10] It is imperative that Your contact email address is provided accurately; the Test requires this confirmation and acknowledgement by You prior to clicking the ‘Submit button’.

[18.11] You must provide Your true and accurate birth date in the Compatibility Test form.

[18.12] Compatibility Test Reports are typically delivered within a few hours, during Our Service Hours — or up to 24 hours from the time submitted — Monday through Saturday. See 2: Service Hours, for more Policy information on this matter.

[18.13] If, after 48 hours from the time submitted, You have not yet received Your Test Report, You may Contact Us. Check Your Spam or Junk files before contacting Us. Your Test Report will be delivered to Your Email on Record via Our email: no-reply@faerieclans.com

[18.14] If You lose the digital copy of Your Compatibility Test (PDF), You may request a copy up to three (3) months from the date it was delivered to You. If You do not have reference to Your Test File No. (i.e. 26-0000-0000) We can look up Your file with Your Email on Record; or by Your first/preferred name, birth date, and the date the Test was submitted (or approximate). You can check the date of purchase as a reference. We can redeliver Your Test Report to the Email on Record, only. We can do this once at no charge.

[18.15] As the Compatibility Test requires a review of all responses in the form, before submitting them, all responses are captured as final.

[18.16] If You feel that any response(s) need to be changed after having submitted the Test form, a new Test must be taken. This would require the processing of the associated Service Fee for the new Compatibility Test.

[18.17] We are unable to modify or alter any Test We receive.

[18.18] Every ‘Faerie Clans Compatibility Test Report’ is owned and Copyrighted by Us — on the basis that the Content of each Test Report is Our creative works publication in the form of (1) a digital file (PDF) and, potentially, (2) printed matter.

[18.19] Every ‘Faerie Clans Certificate of Kinship’ is owned and Copyrighted by Us — on the basis that the Content of each Certificate is Our creative works publication in the form of (1) a digital file (PDF) and, potentially, (2) printed matter.

[18.20] By participating in the Compatibility Test and receiving its corresponding Test Report, You acknowledge that this material is for personal use by You, the Direct Recipient, as established by Your personal identity: Your first/preferred name, Email on Record, and birth date.

[18.21] You, as the Direct Recipient of Your Test Report, are permitted to (1) save the digital file (PDF) of Your Test Report to a personal device, and (2) print the Test Report, in hard copy form, for personal use. It is strictly prohibited to share and/or distribute the digital file (PDF) in any manner and to any other person(s) or entity/entities. It is strictly prohibited to distribute any hard copy print(s) of the Test Report to any other person(s) or entity/entities.

[18.22] You, as the Direct Recipient of Your Certificate of Kinship, are permitted to (1) save the digital file (PDF) of Your Certificate to a personal device, and (2) print the Certificate, in hard copy form, for personal use. It is strictly prohibited to share and/or distribute the digital file (PDF) in any manner and to any other person(s) or entity/entities. It is strictly prohibited to distribute any hard copy print(s) of the Certificate to any other person(s) or entity/entities.

See 7: Permissions and Prohibitions, for more Policy information related to the Faerie Clans Compatibility Test and Test Report.

19: Faerie Clans Post

[19.1] The Faerie Clans Post is a premium Service Product We offer exclusively to the Direct Recipients of Our Faerie Clans Compatibility Test. At least one Compatibility Test Report must be received to access this premium Service Product as compatibility with a Faerie Clan should first be established by the Direct Recipient of the Faerie Clans Post.

[19.2] This offer is delivered to the Direct Recipient’s Email on Record.

[19.3] This Service Product can be accepted at any time within three (3) months from the date in which the Compatibility Test Report is delivered.

[19.4] Our Faerie Clans Post requires a Subscription; this is a 4-Week Subscription Cycle which requires a Subscription Payment Fee, collected every 28 days via PayPal®.

[19.5] A (free) PayPal® account is needed to maintain a subscription-based Service Product.

[19.6] Your first Faerie Clans Post is typically delivered within a few hours, during Our Service Hours — or up to 24 hours from the time the payment is submitted — Monday through Saturday. See 2: Service Hours, for more Policy information on this matter.

[19.7] Our unique story-telling Faerie Clans Post is presented to the Direct Recipient as a personalized 2-3 page letter, delivered as a digital document (PDF) attachment via email each week, for as long as the Subscription Cycle is uninterrupted.

[19.8] One Subscription Cycle delivers four (4) Faerie Clans Posts. Deliveries occur during Monday through Saturday each week.

[19.9] Each Post is ‘composed’ by an ‘Ambassador’ from any one of the seven (7) Faerie Clans: Dragons, Dwarves, Elves, Fairies, the Merfolk, Unicorns, and Wizards.

[19.10] Ambassadors from each Clan will introduce themselves to the Direct Recipient in a Post. Ambassadors will identify their names, personal characteristics and histories, and reveal unique and fantastical stories that are applicable to the Realm in which they live, work, and leisure. Interactions with other Faerie Clans and Ambassadors will be shared in this fantasy experience.

[19.11] Faerie Clans Post publications are personalized to the Direct Recipient’s name.

[19.12] Every ‘Faerie Clans Post’ is owned and Copyrighted by Us — on the basis that the Content of each Post is Our creative works publication in the form of (1) a digital file (PDF) and, potentially, (2) printed matter.

[19.13] By subscribing to and receiving the Faerie Clans Post via email, You acknowledge that this material is for personal use by You, the Direct Recipient, as established by Your personal identity: Your first/preferred name, Email on Record, and birth date.

[19.14] You, as the Direct Recipient of Your Post, are permitted to (1) save the digital file (PDF) of Your Post to a personal device, and (2) print the Letter Post, in hard copy form, for personal use. It is strictly prohibited to share and/or distribute the digital file (PDF) in any manner and to any other person(s) or entity/entities. It is strictly prohibited to distribute any hard copy print(s) of the Post to any other person(s) or entity/entities.

[19.15] Our Faerie Clans Posts are for entertainment and amusement, only.

See 7: Permissions and Prohibitions, for more Policy information related to the Faerie Clans Post.

20: Testimonials and Ratings

[20.1] We welcome and acknowledge all comments, testimonials, and ratings, whether they be positive, neutral, or negative, so long as they represent Your true experience with Us.

[20.2] Before submitting any negative testimonials and/or ratings, We ask that You please share Your experience and concerns with Us and allow Us to remedy Your concerns. Please use Our Contact Us form to share Your experience and concerns with Our Faerie Clans Support Team.

[20.3] Comments and testimonials that You may share with Us for public display, including on Our Website and Our Social Media Site(s), are excluded from Our Privacy Policy as You demonstrate Your free will and intent to share such expressions in a public forum, and by Your own consent.

[20.4] The Testimonials and Ratings page on Our Website will launch in January, 2027.

[20.5] The Testimonials and Ratings page on Our Website is updated at least once per week.

[20.6] At Our sole discretion, We shall not post any testimonial shared with Us which contains vulgarity and/or other forms of expression of a sensitive or offensive nature.

[20.7] At Our sole discretion, We may post — or not post — any testimonial, for any reason that We deem appropriate in compliance within the conditions of these Terms.

[20.8] We present positive, neutral, and negative testimonials and ratings on Our Testimonials and Ratings page on Our Website, excluding any testimonials having offensive and/or inappropriate content, as deemed evident by Us upon review.

[20.9] The Testimonials and Ratings page may be limited to display the 100 most recent entries; however, the running average of all ratings We receive shall be updated without limitations.

See 3: Privacy Policy, and 15: Non-Discrimination Policy

21: Billing

[21.1] All payments are collected by PortKey Media — Our Business Identity.

[21.2] All payment processing is administered through PayPal®. PayPal® shall deliver transaction receipts/notifications to You via email.

[21.3] PayPal® does not disclose confidential bank card or banking information with Us.

[21.4] If You cancel or back out of a payment with PayPal®, no payment will be processed.

[21.5] ‘One-Time Purchase’ refers to a single, one-time payment for a Service or Service Product.

[21.6]‘Subscription Service Fee’ refers to a payment (charge) that will recur on the specified subscription payment cycle.

[21.7] ‘Handling Fee’ refers to the bank card ‘Transaction Fee’ We collect from You.

[21.8] One-Time Purchase Service Fees are subject to change without notice.

[21.9] Direct Recipients of Our Subscription-based Service Product(s) shall be notified no less than 14 days prior to any change in Fees.

[21.10] At times, We may activate a Promotional Discount for a Service Product. Promotional discounts are presented for a limited time only, which time may be unspecified and which may be withdrawn (and presented again) at any time, at Our discretion.

[21.11] At times, We may present a personalized Service Fee Discount to an individual Direct Recipient which may not be available collectively or publicly to other Direct Recipients. This presentation is delivered to fulfil Our efforts in rectifying an error or mistake in which We may claim responsibility. This may be presented at Our sole discretion and on a case-by-case basis. This is not required by Us to fulfill or to satisfy. This can be withdrawn at any time.

[21.12] If a Promotional Discount for a Subscription Service Fee is presented, the Direct Recipient may enjoy this discount for the duration of an uninterrupted Subscription Service Cycle, or until notified by Us of a change in the Subscription Service Fee, as offered to the public as an update on Our Website’s associated payment page.

[21.13] Monetary values for all One-Time Purchases and Subscription Service Fees are presented in United States Dollars (USD). Transactions in currencies other than USD shall be converted to USD, by PayPal®, at current exchange rates at the time of the transaction.

[21.14] Transactions in currencies other than USD may be subject to an additional 2% fee. This International Transaction Fee is imposed upon Us and may be collected from You.

[21.15] All One-Time Payments, for all Service Fee types, are nonrefundable.

[21.16] Subscriptions We offer are established as a 4-Week Subscription Payment Cycle and may be cancelled at any time by You via PayPal®.

[21.17] A (free) PayPal® account is needed to maintain a subscription-based Service Product.

[21.18] Any Subscription Service Fee payment that has been processed is nonrefundable.

[21.19] It is Your responsibility to cancel a Subscription before the next scheduled Subscription Service Fee payment is processed by PayPal®.

[21.20] The Subscription Payment Fee is collected every 28 days via PayPal®.

[21.21] If applicable, You will be notified of a failed Subscription Service Fee payment transaction. PayPal® may reattempt processing the payment, following a notification to You; however, an unpaid Subscription Service Fee, as applicable to its Due Date, may result in the cancellation of the Subscription Service.

[21.22] A restored Subscription Service may resume from the point of interruption if restored within three (3) months. After three (3) months — due to Our Record retention period — activation of a Subscription Service will restart as new.

[21.23] In the event of Service closure (termination), all Subscription Services and set payment schedules shall be terminated at the date of closure. In this exception, if possible, We shall provide a full refund to paid Subscription Services that are at a fulfillment rate of 50% or less; which is one (1) or two (2) fulfilled weeks of the four (4) weeks of Service, in accordance with Our 4-Week Subscription Service Cycle. See 11: Service Duration, for more Policy information on this matter.

[21.24] We do not deliver payment refund(s) for personalized Service(s) where a User may present any claim(s) of dissatisfaction in the outcome of Our personalized Service(s) and Service Product(s) to include, but shall not be limited to: (1) the Compatibility Test, (2) Compatibility Test Report (results), (3) Faerie Clans Post publication(s), (4) Certificate(s), ID Card(s), or other creative works as delivered through Our personalized Service(s) and Service Product(s).

[21.25] Payment(s) for personalized Service Product(s) are nonrefundable on the basis that Service Products are personalized to the Direct Recipient and cannot be ‘returned’ or ‘resold’.

[21.26] We do not accept cash, checks, or money orders as forms of payment.

[21.27] PayPal® receipts, and Your bank card statements, shall reference Your payment(s) to PortKey Media as: ‘PORTKEYPMNT’ and/or ‘PORTKEYMEDIA’.

22: Contact Us

[22.1] Correspondence with Us is relayed primarily via Our Contact Us form, which may enable further email correspondence if deemed appropriate or imperative, at Our discretion.

[22.2] When using Our Contact Us form, please identify the appropriate Subject matter from the drop-down list provided. Please flag the message as ‘Not Urgent’ or ‘Urgent’ as appropriate. Only flag the message as ‘Urgent’ if the matter is truly ‘Urgent’. At Our discretion, We may accept and treat the matter as ‘Urgent’ or ‘Not Urgent’.

[22.3] At Our discretion, We may or may not respond to any message, even if a response is requested.

[22.4] Our Services do not utilize phone communications.

[22.5] Our physical mailing address is used to conduct limited and specific types of services and transactions. This address is primarily used by Our third-party partners and resources.

[22.6] Our physical mailing address should not be used for soliciting services or products to Us.

[22.7] This address should only be used by invitation to satisfy a specific need or requirement:

PortKey Media

ATTN: Faerie Clans Administration
PO Box 181
Forest Grove, OR 97116-0181
U.S.A.

• Terms of Use Agreement | Privacy Policy •