2: Service Hours
[2.1] Most of Our personalized Services, including ‘Contact Us’ and Service Product fulfillment, are personally fulfilled-to-order under the direct operation of Our owners, operators, agents, and/or associates during Our Service Hours. Therefore, Service responses and Service Product deliveries may be ‘paused’ to such time(s) identified as Our ‘Service Hours’, or ‘Business Hours’.
[2.2] In the event of higher-than-usual User activity, We shall do Our best to extend Our Service Hours to respond to messages received via ‘Contact Us’ and flagged as ‘Urgent’, when possible.
[2.3] We shall fulfill Service Product orders as promptly as possible during Our Service Hours.
[2.4] Service Hours are performed in the Pacific Time Zone (PT) of the United States as follows:
Monday: 8 AM — 6 PM
Tuesday: 8 AM — 6 PM
Wednesday: 8 AM — 6 PM
Thursday: 8 AM — 6 PM
Friday: 8 AM — 6 PM
Saturday: 8 AM — 6 PM
Sunday: No Service
[2.5] Time differences, relative to Our Service Hours, will affect personalized Service fulfillment times for Users located outside of the Pacific Time Zone (in the United States).
[2.6] We may pause all Services on the following U.S. National Holidays/Commemorations:
(1) Thanksgiving Day; Third Thursday in November
(2) Day after Thanksgiving Day; Third Friday in November
(3) Christmas Eve; December 24 (Service Hours Adjustment 8 AM — 3 PM)
(4) Christmas Day; December 25
(5) Day after Christmas Day; December 26
[2.7] In the event of any planned interruption(s) to Our Services, notifications shall be posted on the Home Page of Our Website.
[2.8] Planned interruptions may require day(s) with shortened Service Hours.
[2.9] Planned interruptions may include system updates which may include day(s) of downtime.
[2.10] When possible, system updates shall be planned outside of Our Service Hours; however, there may be occasions in which Our Website is temporarily ‘closed’ if imperative to maintenance.
See 9: Site Functionality, and 10: Errors and Technical Issues
• 2: Service Hours •