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Do I need an account with PayPal® to make payments?
We use PayPal® as our online payment processing service with state-of-the-art safeguards protecting all transactions. You can check out with any one of many popular bank card issuers.
Payments for a one-time purchase does not require a PayPal® account. A PayPal® account is needed to set up and manage the subscription service fee for our Faerie Clans Post service product*.
* See Question/Answer No. 3 below
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Why am I charged a 'Handling Fee' in purchases?
A small 'Handling Fee' is collected to cover the Bank Card 'Transaction Fee' associated with one-time Service Fee payments.
Handling Fees are included in Subscription Fee payments.
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What is the Faerie Clans Post and how can I receive it?
The Faerie Clans Post is a premium service product we offer solely to the direct recipients of the Faerie Clans Compatibility Test Report.
At least one Compatibility Test Report must be received to access this premium service product — an invitation offered via email, only.
We plan to launch this premium service product in January, 2027.
Faerie Clan Posts are received (by subscription) each week via email. These letters, personalized to the direct recipient, offer insights to the fantastical Faerie Clans world of enchantment and magic!
See Terms of Use 19: Faerie Clans Post
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Why are my Faerie Clans Compatibility Test and Faerie Clans Post purchases non-refundable?
These purchases activate a personalized, specialty service and product which cannot be refunded after payment processing. These personalized articles cannot be 'returned' or 'resold'.
See Terms of Use 21: Billing
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Why does the Compatibility Test require my birth date?
Your birth date is an essential part of the Compatibility Test algorithm that determines which Faerie Clan you are most aligned with. An honest birth date is required for honest results.
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Why does the Compatibility Test require my country of residency and nearest major metropolis/city?
This information is not used in the compatibility algorithm; rather, we use this general data to maintain demographic statistics. This input helps us to greatly enhance and improve our services, worldwide. Your input helps us to serve you and others, better!
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Why must I be at 18 years or older to participate on my own?
'Faerie Clans' is an alluring entertainment experience which requires service product purchase(s) to fully participate. We require persons 17 years and younger to obtain permission and support from a lawful, adult guardian to receive our service products.
See Terms of Use 8: Participation
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Why are there so many questions in the Compatibility Test?
The Faerie Clans Compatibility Test presents about 50 questions, taking about 10-minutes, or less, to complete.
Most all responses are integrated into our unique algorithm to best determine how your attributes, characteristics, and preferences align with those associated in each of the dominant Faerie Clans.
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Would I be aligned with (or compatible with) a different Faerie Clan if I retake the Test and change my responses?
It is possible. While changing responses to Test questions will alter the characterization of the Test overall, it is not guaranteed that this will result in a different Faerie Clan compatibility outcome.
We understand that some questions could have been answered satisfactorily to either response option — or that some views or feelings may have changed over time. In any case, we feel that the most honest responses generate the most accurate results.
In any case, you may retake the Test as often as desired.
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What if I did not receive an email with my Compatibility Test Report?
The Compatibility Test Report is delivered to the email address you provide to us in the Test form. It is imperative that your email address is provided accurately — the Test requires this confirmation.
Reports are typically delivered within a few hours — up to 24-hours during our Service Hours. You may Contact Us after 48-hours if you did not receive your Test Report.
We are unable to deliver Test Reports to an email address other than the one provided in the Test (your Email on Record). Please check your spam or junk folder in your email account before contacting us.
See Terms of Use 2: Service Hours, and 5: Communications
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What if I made a response error in my Compatibility Test?
As the Compatibility Test requires a review of all responses before submitting them, all responses are captured as final data input. We cannot alter any response(s) in a Test after it has been submitted.
If you wish to change any response(s) — a new Test must be taken. A new service fee for the new Test would be required.
See Terms of Use 18: Compatibility Test
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What if I feel that my Test response(s) were not accurately shown in my Compatibility Test Report?
All Test responses are captured and processed via an automated data-capture system. This is a direct-integration process between the Test and the Report that functions with absolute accuracy.
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I lost my Compatibility Test Report. Can I obtain another copy?
It is possible, yes. We'll need your Test File No. (i.e. 26-0000-0000) to pull your Compatibility Test Report from our records.
If you do not know or no longer have access to your Test File No., we can use your Email on Record (as you provided in your Test form); or possibly by your first/preferred name + birth date + test date.
Per our retention policy, we can only retrieve a Test Report within three (3) months from the time the Compatibility Test was submitted.
Once retrieved, we can redeliver your Test Report to the Email on Record, only. Use our Contact Us form to initiate this request.
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I see that my friend's Test Report has many results similar to my own. Are all Test Reports really 'personalized'?
Yes... all Test Reports are personalized in relation to the responses captured and processed from the individual's Compatibility Test.
It is possible that another participant submitted most or perhaps all of the same Test responses that you submitted. In these cases, similar results will be published in the Test Report, accordingly.
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Is there an email address I can use to contact Faerie Clans?
Please use our Contact Us form to reach us. We can send an email response and open direct correspondence with you, if imperative.
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Is there a phone number I can call to contact Faerie Clans?
No. Our services do not utilize phone communications.
• HQAs — Helpful Questions & Answers •